Terms of Service

Last updated November 3, 2026

These Terms of Service (the "Terms") are a binding agreement between Property Partner LLC ("Property Partner," "we," "us," or "our") and the organization or person that uses the Property Partner website at propertypartner.io and application (the "Service"). By creating an account, signing in, subscribing, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization.

1. The Service

Property Partner is a software service for real-estate professionals that aggregates public records, licensed parcel data, and third-party data to help you identify, monitor, and contact potential sellers. Coverage is offered market-by-market (initially Jefferson County / Louisville Metro, Kentucky) and depends on the data we are licensed to provide for a given area. The Service is provided for your internal business use only.

2. Eligibility and accounts

You must be at least 18 years old and use the Service for business purposes. You are responsible for the accuracy of the information you provide and for all activity under your account and by its members. We authenticate users with one-time codes sent to your email address; keep access to that mailbox secure, and do not share sign-in codes. Each member is one individual. Notify us promptly of any unauthorized use.

3. Early access and founding program

The Service is offered during an early-access period. Features, markets, data sources, and limits may change, be added, or be removed as the Service develops, except as Sections 7 and 10 provide. Founding-cohort offers are launch-scoped and subject to the additional terms below and to any offer-specific terms we present at sign-up.

4. Plans and terms

The Service is sold as two products, Discover and Manage. Your account holds one plan in each — that product's free plan unless you buy a paid one — and no plan covers both. Your plan determines the markets you may access, the features you may use, and the counts it includes each month, such as the leads you may skip trace (Discover) or the properties you may manage (Manage). Included counts apply to each calendar month and do not carry over; a partial first month carries the full included count, and a plan you upgrade to applies its count to the whole month of the upgrade. Beyond them you use prepaid credits (Section 6). Plans and leads we grant you without a purchase carry no charge, earn no free days, and are not refundable.

• One account term. If you hold an annual plan, your account has one term and one anniversary, set by your first annual plan; if your only annual plan ends, the next annual plan you buy sets a new one. Every annual plan you hold renews on that anniversary, on one invoice. An annual plan you add later is charged its annual price for the days remaining to the anniversary, and then renews with the rest of your account. Monthly plans are billed on the 1st of each month, your first, partial month prorated. You may hold an annual plan in one product and a monthly plan in the other.
• Upgrades and downgrades. An upgrade takes effect when you make it, and the price difference for the rest of the current term (the month for a monthly plan; the time to the anniversary for an annual plan) is charged then. A downgrade takes effect at the end of the current term (the next 1st, or the anniversary). Nothing is refunded or credited for a downgrade, except unused credits as Section 6 describes.
• Downgrading from Manage Professional. When you downgrade from Manage Professional, every assignment moves to the one remaining member with Manage access, groups dissolve into one worklist, and the owner group is removed; notes, reminders, and history stay, and nothing is deleted. We warn you before you confirm the downgrade. The same move applies when a Manage Professional plan is cancelled or lapses.
• The 30-day out. If you cancel a self-serve plan within the first 30 days of its first term (for a plan added to your account, the 30 days after you add it), we refund what you paid for that plan, including any renewal charged in those 30 days, less one month at that plan's monthly list price, and never less than zero. The leads you took are yours to keep, any free days owed end with the refunded term, and unused credits are refunded as Section 6 describes. A founding seat cancelled this way returns to the founding ladder.
• Cancellation and non-payment. A cancelled plan runs to the end of its paid term, extended by any free days we owe you (Section 10) except within the 30-day out, and then falls to that product's free plan (for a founding seat's included Manage Starter, see Section 7); managed properties beyond the free plan's count are paused, the most recently added first, and their notes and history stay visible. A plan that is not paid falls to the free plan as Section 8 describes.

5. Billing, payment, and renewals

Payments are processed by Stripe. At checkout you provide a payment method — a card or a bank-account debit (ACH) mandate — through Stripe's secure element. We do not receive or store your full card number or bank-account number. By subscribing you authorize us and Stripe to charge your payment method for the fees for your plan, including on a recurring, off-session basis for renewals.

• Annual prepay. Annual plans are billed as an up-front prepayment for the term. Your annual plans renew automatically on your account's anniversary at the then-current applicable rate unless you cancel before the renewal date.
• What we charge. We charge for plans, for the price difference at an upgrade, and for the credit packs you buy (Section 6). There are no usage charges.
• ACH timing. ACH bank debits settle over several business days. Access and entitlements activate when payment succeeds; an ACH payment that later fails or is returned is treated as a failed payment (Section 8).
• Invoices. We generate invoices from our own billing records and make them available to you in the app. Each invoice carries a sequential invoice number.
• Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, or similar taxes, which we may add where required.
• Price changes. We may change prices for a future term; the change takes effect at your next renewal, and continuing after that date means you accept the new price (subject to Section 7 for locked founding rates).

6. Prepaid credits

Beyond the count your plan includes each month, you use prepaid credits. One credit is one lead skip traced on a Discover plan, or one managed property for one month on a Manage plan. Credits are bought in packs at the price shown on the pricing page for the plan you hold when you buy them, and a credit stays one unit under any plan you later hold. Only the account owner can buy credits, and free plans hold none.

• Use. Your balance starts at zero and is your limit. Once a month's included leads are used, a new lead is skip traced only while you have a credit, and each counted lead draws one credit; re-opening a lead you skip traced that month, and a skip trace that finds no contact or fails, draw none. A managed property beyond your plan's count draws one credit when you add it and one on each 1st of the month while it is managed.
• Refill. You may turn on refill, which buys one pack when your balance cannot cover a draw, up to the number of packs a month you set. Refill is off unless you turn it on. A purchase or refill that fails buys nothing, creates no debt, and is not retried.
• Expiry. Credits you buy do not expire while you hold a plan that draws them.
• Paused managed properties. If, on the 1st of a month, your plan's count and your credits (after any refill) do not cover all of your managed properties, the properties beyond them are paused, the most recently added first. A paused property stays in your worklist marked paused and keeps its history; it draws no credits and raises no alerts, and it resumes as soon as credit covers it.
• Refund of unused credits. When your account stops holding every plan that draws a kind of credit — for example by cancellation, a lapse, the end of a term, or a downgrade to a free plan — or when you cancel a plan within the 30-day out (Section 4), we refund your unused credits of that kind in cash, at the price you paid. Credits already drawn are not refunded.

7. The founding offer

The founding offer is launch-scoped, available to a limited number of founding members until the close date we publish, and applies to the Discover Professional plan on annual prepay with seat-laddered pricing. The founding rate is locked only while you remain on annual prepay — it is not a lifetime or unconditional rate. If you lapse, cancel, downgrade, or move off annual prepay, the founding rate ends and standard pricing applies to any subsequent subscription. While the founding rate is locked:

• Manage Starter included. Your account's Manage plan is Manage Starter at no charge, with that plan's count and features. You may replace it with a paid Manage plan above Manage Starter at that plan's list price, with nothing credited for the included plan; if that paid plan ends while your seat is on annual prepay, Manage Starter is included again. You cannot add paid Manage Starter or downgrade to it. The inclusion ends when the founding rate ends, after any free days we owe, and your Manage plan then falls to Manage Free (Section 4).
• Locked per-lead rate. The price of each lead credit you buy (Section 6) will not rise above the founding offer's per-lead price.
• Delivery promise from day one. Your seat holds each Discover delivery promise (Section 10) we have set for its county, from the later of its first paid day and the day we began measuring that feed, at the delivery time we have set for it, whether or not the pricing page prints it.

Founding benefits are personal to your account, are not transferable, and are subject to any additional founding-offer terms we present at sign-up.

8. Failed payments, grace, and lapse

If a plan charge fails, we will attempt to collect it again one, three, seven, and fifteen days after the first failed charge. While a payment is due, new skip traces are paused and alert delivery is held; alerts are still recorded and shown in the app, and held alerts are sent in one catch-up email when the payment clears. If a monthly plan's charge, or an annual plan's renewal charge, has not been paid by the final retry, fifteen days after the first failed charge, that plan lapses: that plan falls to its product's free plan, its managed properties beyond the free plan's count paused until a plan covers them again. A failed purchase of credits is not retried (Section 6). Reactivating after a lapse is a new subscription at the then-current rate and may not restore a prior founding rate.

9. Cancellation and refunds

You may cancel at any time to stop future renewals; except as Sections 4 and 10 provide, cancellation takes effect at the end of your current paid term, extended by any free days we owe you, and you retain access until then. Except where required by law, expressly stated in a written offer, or listed in this section, fees are non-refundable and we do not provide refunds or credits for partial terms, unused entitlements, or downgrades. We refund in cash in these four cases: the 30-day out (Section 4), unused prepaid credits (Section 6), the cash exit when a delivery promise comes off the pricing page (Section 10), and any payment we cannot apply to the plan you bought. The remedy for a missed delivery is free days (Section 10), never cash.

10. The delivery promise and its remedy

When we print a delivery promise for a feed on our pricing page, it covers what its sentence there describes, in your county, at the delivery time we set for it and print with it. Its remedy is the sentence printed with it: "Every day we miss, you get a day free — added to your account automatically." Free days are your only remedy for a missed delivery; the cash exit below releases you from an annual plan and is not a remedy.

• Who holds a promise. Every account paying for a Discover or Manage plan, or holding Manage Starter as part of a founding seat, holds each promise we have printed for that product in its county, from the later of the day it began paying for (or, for an included Manage Starter, holding) that product and the date the promise was first printed (shown on our status page as "Guaranteed since"), for as long as it keeps paying (or the seat keeps it included). A lapse ends it; if you pay again, it holds from your new start. Free plans hold no promise. A founding seat also holds the promises Section 7 describes. On an Enterprise plan, the delivery terms of your contract apply instead of this section.
• What counts as a missed day. A missed day is a date, in the county's local time, on which a record on a promised feed in your county was overdue — past the promise's delivery time and not yet in the Service — while the clock was running. We measure the time from the last read of the county's system in which the record was absent to the read that showed it. Records the county recorded before we began measuring that source are not judged.
• When the clock stops. The clock stops while we cannot reach the county's system for a reason that is not our own, and during the county's published hours of closure or a closure the county announces; a date wholly inside a county closure is never a missed day. Every pause is on our status page. Our own outages, maintenance, deployments, rebuilds, and network or credential failures never stop the clock.
• One day per date. Your account gets at most one free day for each missed date, however many of your products, counties, or feeds missed it.
• How a free day is applied. If you hold an annual plan, your account's anniversary moves one day later, so every annual plan you hold renews a day later; if you hold a monthly plan, your next bill on the 1st charges each monthly plan you hold one day less, at that month's daily rate.
• Free days are time, not money. A free day is never paid in cash or converted into credits, and it never changes your credits, your included counts, or any refund. Free days we owe are served: a cancelled plan runs to its end as extended by them, and days served after a plan's paid end draw on the included count of its last paid month, never a new month's count. If you cancel within the 30-day out, or a plan lapses for non-payment, its free days end with its term.
• When a promise comes off the pricing page. If a promise misses more days in a county over a rolling twelve months than the number shown on our status page, we take its delivery time off the pricing page for new buyers until it is back under that number. This does not end the remedy: every account that holds the promise, including one that starts holding it while the delivery time is off the page, still gets a free day for every missed date.
• The cash exit. If, on the date one of the promises you hold came off the pricing page, you had an annual plan running, you may cancel one of your annual plans, whichever you choose, and we will refund, in cash at the price you paid, the part of that plan's term you paid for and have not yet received; we still serve the free days we owe you. Founding seats qualify. An account that began holding the promise after that date is not offered the exit for that withdrawal, and an account may use the exit once in each continuous period in which it pays.
• Ending a promise. We may end a promise for a feed in a county. Missed dates after that earn no free days for any account; free days already earned are still served.

11. Acceptable use

You agree that you will not, and will not permit anyone to:

• Use the Service or its data for any unlawful purpose or in violation of these Terms;
• Use the Service or its data for any purpose covered by the Fair Credit Reporting Act (see Section 13), or to harass, defraud, or unlawfully discriminate against any person;
• Resell, sublicense, redistribute, or make the Service or its data available to any third party, or build a competing product or dataset from it;
• Scrape, crawl, bulk-export beyond the features we provide, or otherwise extract data other than through the Service's intended functionality, or exceed rate limits;
• Reverse engineer, decompile, or attempt to derive source code, or circumvent security or access controls;
• Upload malware, interfere with the Service, or access accounts, data, or markets you are not entitled to.

12. Telephone, text, and Do-Not-Call compliance

13. Not a consumer report (FCRA)

Property Partner is not a consumer reporting agency, and the information provided through the Service is not a "consumer report" under the Fair Credit Reporting Act (FCRA) or comparable state law. You may not use the Service or its data, in whole or in part, as a factor in establishing a person's eligibility for credit, insurance, employment, or housing (including tenant screening), or for any other FCRA-covered purpose.

14. Third-party and licensed data (including Regrid)

The Service includes parcel data licensed from Regrid and other third-party data. Your access to licensed parcel data is a limited, non-exclusive, non-transferable right to use it within the Service for your internal business purposes only, for the counties you are licensed for. You may not redistribute, resell, publish, sublicense, or create derivative datasets from Regrid or other licensed data, and you must comply with any attribution and use restrictions we pass through from our data providers. Files you exported and leads you skip traced while paying for a plan remain yours to use for your own internal business purposes after the plan ends, under the same acceptable-use and non-redistribution rules (Section 11 and this section). Licensed data is provided only for licensed markets; if a market's license ends, access to its licensed data ends with it. Third-party data is provided subject to the applicable provider's terms.

15. Your data

As between you and us, you retain your rights in the account and business data you submit. You grant us a worldwide, non-exclusive license to host, process, and use that data to provide, secure, and improve the Service and as otherwise described in our Privacy Policy. Your processing of personal information about property owners and other individuals through the Service is also governed by our Data Processing Addendum, which is incorporated into these Terms.

16. Administrative and support access

Our staff may access your account to support you, to set up or change your account and plans, and to investigate problems or misuse. When our staff act as you in the Service, they do so only through an audited path that records every action as theirs.

17. Intellectual property

We and our licensors own the Service, including its software, design, and content (excluding your data and third-party data). We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Service while you hold an account, subject to these Terms. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.

18. Third-party services

The Service relies on third parties such as Stripe and our data providers. Your use of those services through the Service may be subject to their terms, and we are not responsible for third-party services.

19. Disclaimers

Except for the delivery promise and its remedy in Section 10, the Service and all data are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding the accuracy, completeness, timeliness, or availability of data. Information is aggregated from public and third-party sources and may be incorrect or out of date. The Service does not provide legal, financial, tax, or investment advice, and nothing in it is a guarantee of results.

20. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service, even if advised of the possibility. To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim. This limit does not reduce the refunds Sections 4, 6, 9, and 10 describe.

21. Indemnification

You will defend, indemnify, and hold us and our licensors harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service or its data, your calls, texts, or marketing, your violation of these Terms or of any law (including the TCPA, Do-Not-Call, FCRA, and telemarketing laws), or your infringement of any third-party right.

22. Suspension and termination

We may suspend or terminate your access if you breach these Terms, fail to pay (in which case Section 8 applies), or use the Service in a way that risks harm to the Service, other users, or third parties. You may stop using the Service at any time (see Section 9 for the effect on fees). On termination, your right to use the Service ends; sections that by their nature should survive (including Sections 11–15, 17–21, and 23–25) survive.

23. Changes to the Service and these Terms

We may modify the Service and update these Terms from time to time. When we update the Terms, we will revise the "Last updated" date, and for material changes we will provide a more prominent notice. Your continued use of the Service after an update means you accept the revised Terms.

24. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Kentucky, United States, without regard to conflict-of-laws rules. The parties will first attempt to resolve any dispute informally by contacting each other. Any dispute that is not resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in the Commonwealth of Kentucky, United States, and each party consents to venue there, except that either party may seek injunctive relief to protect its intellectual property or confidential information in any court of competent jurisdiction.

25. General

These Terms, together with the Privacy Policy and the Data Processing Addendum, are the entire agreement between you and us regarding the Service. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to you may be sent to your account email; notices to us must be sent to the address below.

26. Contact us

Property Partner LLC
3723 Greenville Ave STE 73256, Dallas, TX 75206
team@propertypartner.io